Deliveries & Returns Policy – Blini Fashion House

Blini Fashion House – Deliveries & Returns Policy (Proposed Update)

1. General Overview
Blini Fashion House is a haute couture fashion brand headquartered in Prishtina, Kosovo, that offers handcrafted and bespoke dresses for clients worldwide. The following policy is intended to provide transparency about ordering, payment, shipping, and return rights in line with applicable EU and US consumer laws.

2. Product Categories
Blini Fashion House offers three types of products:

- Ready-made products: In stock, sizes S, M, L. Customers in EU/Kosovo can withdraw within 14 days if unused and in original condition.
- Semi-customized products: Made to specific measurements without design changes. Excluded from withdrawal rights.
- Custom-made products: Designed from scratch with customers. Final sale, no right of withdrawal. Small variations due to handmade work or body shape are expected.

3. Ordering Process
- Orders can be placed via website (www.bliniofficial.com), WhatsApp (+383 46 301 630), or Instagram (@blini_official).
- Full payment is required for ready-to-ship/pre-orders; custom orders require a 50% deposit, balance before shipping.
- Payments accepted: VISA, Visa Electron, Mastercard, bank transfer, Western Union, MoneyGram, RIA.

4. Production & Quality
- Handmade work may vary slightly (90–97% replication accuracy).
- Production time: 5–60 days depending on design and fabrics.
- All products undergo quality control. Clients must report visible defects within 14 days of delivery.

5. Shipping & Customs
- Shipping via DHL, FedEx, TNT. Delivery 2–14 business days (excl. customs delays).
- Shipping costs included; customs fees/VAT are customer’s responsibility.
- EU clients may benefit from SAA agreement exemptions for Kosovo-made goods.

6. Returns & Refunds
- Ready-made: EU/Kosovo clients may return within 14 days if unused and in original condition.
- Semi-custom & Custom-made: Final sale, no returns/exchanges (per EU law Article 16(c)).
- Defects/misproduction: Repairs, replacements, or refunds possible if reported within 14 days.

7. Order Cancellations
- Within 24h of payment: 100% refund.
- 24–72h: 50% refund.
- 72–120h: 30% refund.
- After 120h: no refund.

8. Liability & Intellectual Property
- Blini is not liable for losses/delays by third-party couriers.
- All trademarks, photos, designs are Blini property. Unauthorized reproduction or distribution is forbidden.