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At Blini Fashion House, we understand that our customers expect the highest level of quality and service when it comes to their haute couture purchases. That's why we've put together the following information on our delivery and return policies to ensure that you have a seamless and enjoyable experience shopping with us.

Business policy

1.1. Blini Fashion House's products are intended for sale to legal persons who are purchasing for personal use (hereinafter referred to as the "Customer").

Products

2.1. Blini Fashion House offers three types of products:
a) Ready-made products that are in stock and available for immediate purchase (these products are typically available in sizes S, M, or L);
b) Pre-made products that can be customized to fit the customer's specific measurements without altering the design;
c) Customized products (also known as special orders) that are customized to the customer's taste and measurements in collaboration with one of our professional designers.

2.2. If the customer purchases a ready-made product, they will receive the same product as depicted on our official website or social media (Instagram and Facebook). Please note that there may be slight variations in color due to differences in lighting and color settings on different monitors and screens.

2.3. If the ordered product is handmade or contains handwork, please note that the product cannot be replicated exactly as it is made by hand and not by machine. Handmade embellishments are approximately 90-97% reproducible.

2.4. Blini Fashion House's products take 3 to 45 days to be produced, depending on the design and fabric. The sales team will work with the customer to set a delivery date as a deadline. In some cases, production may be delayed due to unforeseen circumstances such as fabric shortages. In these cases, the customer will be informed immediately.

Ordering process

3.1. To place an order, the customer must contact us through one of our official communication channels, including:
3.1.1. Our website: www.bliniofficial.com
3.1.2. Our WhatsApp account: +38346301630
3.1.3. Our Instagram account: @blini_official
Additional information and questions can be addressed through these channels.

Payment

4.1. To place an order or purchase an item that is ready to ship or available for preorder, the customer must pay the full price of the product.

4.2. Payments can be made using VISA, VISA ELECTRONIC, or MASTERCARD when purchasing directly on our website.

4.3. If the customer is interested in customizing a product (special order), they must pay a 50% deposit to initiate the process. The remaining payment must be made when the special order is complete and ready to ship.

4.3.1. When placing a special order, the customer will be in direct contact with one of our online sales assistants and may also choose to pay through other channels such as bank transfer to our Kosovo or Lithuanian accounts (Paysera), or cash payment agencies such as Western Union, MoneyGram, or RIA.

Shipping policy

5.1. Shipping costs are covered by Blini Fashion House and are included in the prices listed on our website. Please note that customs fees and VAT are not included as legal terms regarding customs vary by country.

5.2. We offer worldwide shipping using courier companies such as DHL and FedEx (TNT).

5.3. Products can only be shipped on weekdays (Monday through Friday). Shipping is not available on holidays, but customers will be informed of these instances.

5.4. It takes 2 to 14 business days for the product(s) to arrive at the customer's delivery address (not including any customs processing that may take place in the destination country, which varies by country). The courier company's tracking information may show estimated delivery dates that are a few days later than the actual delivery date in case of emergencies. Please note that the order may actually arrive earlier and the customer should not be concerned.

5.5. It is the customer's responsibility to provide the correct delivery address and phone number to Blini Fashion House, which will be forwarded to the courier company. Once the product is delivered to the specified address, the customer is required to sign for the package. If the package is not signed for or the courier is unable to contact the customer, they will attempt delivery a few more times and try to contact the customer by phone.

Return/Exchange policy

6.1. Blini Fashion House does not take care of shipping damages.

6.2. Please note that customized products may have slight deviations in measurements as a perfect fit without at least one fitting is not possible.

6.3. The seller is not responsible for any defects after the product is delivered to the customer. All products undergo a quality control process by a professional and experienced staff member before being shipped.

6.4. Custom dress orders may be cancelled if the product does not meet the customer's expectations, but the deposit payment is non-refundable. Instead, the customer may choose to purchase another product of equal value.

Cancellation of orders

7.1. Customers are able to cancel their orders under the following conditions:

7.2.1. Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

7.2.2 Cancellation within 24 to 72 hours after the order is paid: you will get a partial refund consisting of 50% of the item price.

7.2.3 Cancellation within 72 to 120 hours after the order is paid: you will get a partial refund consisting of 30% of the item price.

7.2.4 Cancellation beyond 120 hours after the order is paid: you will not expect any refund at all.

7.3 The use of the same amount of payment for your next order it’s not acceptable, you will lose the previous one and you need to send the new payment for the next order.

8. Privacy Policy

8.1. The Customer understands that the Customer’s full name, e-mail address, phone number, and delivery address are information that must be collected from Blini. The full name is used when referencing the order. The e-mail address is used to send the Customer any relevant document and/or information about the Customer’s order, and/or anything else Blini may see as important. The phone number is used as contact information in the shipping package. The delivery address is used as the product’s destination address when shipped.

8.2. The Customer understands that this information is collected in Blini’s online orders database, to keep a record of the information so it isn’t lost.

8.3. The Customer understands that the Customer’s personal information will be used solely for the purposes stated in Article 8.1., and his/her information will not be published, shared, or distributed in any way, shape or form.

8.3.1. In the event that the Customer’s photos are posted in our promotion channels, consent will be requested.

9. Customs

9.1 Upon arrival in the destination country or area, the contents of your order may be subject to customs fees (taxes, duties, processing fees, brokerage fees, etc.) for which the recipient of the order is responsible. We are not responsible for any customs fees incurred on your order.

9.2 Should you refuse your order at the time of arrival or should you refuse to pay the Customs fees when your order arrives, the shipment will be returned to the Vendor and we will be charged the Customs fees plus return shipping costs. If you receive your order and accept to pay the Customs fees upon delivery, the Vendor will not issue refunds for the same in case of return of the purchased products.

9.3 Customs processing may delay the delivery of your order. Should you experience such delays please check with your local Customs offices. The invoice for the Customs fees could arrive weeks after you receive your order, separately from the same.

9.4 However, Blini wants to serve the customers in the best way possible, therefore Blini has compiled a few methods to help the Customers with covering the customs’ fees.

9.4.1. The customer understands that the help for the customs does not indicate help in regards to other charges, or VAT.

9.4.2. If the Customer’s delivery address is in the European Union, the customer must be informed of the SAA Agreement. This agreement between Kosovo and European Union states suggests that each product that is produced and exported from Kosovo to a European Union state is free from customs charge. The Customer may feel free to refer to article 4 of the following agreement. If you want to see the agreement, please click here.

9.4.3. The Customer understands that Blinidoes not guarantee that this agreement will be followed by the Customer’s state customs, although they are obliged to.

9.4.4 If the Customer’s delivery address isn’t in the European Union, the Customer must consult with an Bliniagent in regards to which category his/her country belongs to.

9.4.5. If the Customer’s country is in the DDP (Delivery Duty Paid) category, Blini will be covering the customs’ cost.

9.4.5.1 On this category are those countries – (United Arab Emirates, Australia, Switzerland, Saudi Arabia, Qatar, Mongolia, Kuwait, Japan).

10. Intellectual Property Policy The Customer shall not reproduce, represent, distribute or adapt, directly or indirectly, any exclusive content pertaining to Blini including trademarks, illustrations, photographs, videos, and designs in any way, shape, or form, without prior written consent from Blini.

Modifications of Terms and Conditions Blini reserves the right to make changes to The Terms and Conditions when needed. The Customer will be notified of any relevant changes up to 4 weeks before changes will take place.