Deliveries & Returns
1. Blini Fashion House Overview
1.1 Blini Fashion House's products are sold to customers for personal use (hereafter referred to as “Customer”).
2. Products
2.1 Blini Fashion House offers three product types:
- Ready-made products: Available in stock in sizes S, M, or L for immediate purchase.
- Semi-customized products: Customizable to specific measurements but without design alterations.
- Custom-made products (special orders): Created according to the Customer’s specifications in collaboration with our professional designers.
2.2 Ready-made products will match the images on our website or social media, though color may vary slightly due to screen settings and lighting.
2.3 Handmade embellishments in custom pieces may vary slightly due to the nature of handcrafting. Replication accuracy ranges from 90-97%.
2.4 Production time ranges from 3 to 45 days, depending on design complexity and fabric availability. Delays due to unforeseen issues, like fabric shortages, will be promptly communicated.
3. Ordering Process
3.1 Orders are placed through our website, WhatsApp, or Instagram. Customers can reach out with any questions via these channels.
3.1.1 Our website: www.bliniofficial.com
3.1.2 WhatsApp: +38346301630
3.1.3 Instagram: @blini_official
4. Payment Terms
4.1 Full payment is required for ready-to-ship and preorder items.
4.2 We accept payments via VISA, VISA ELECTRONIC, and MASTERCARD on our website.
4.3 Custom orders require a 50% deposit to begin production, with the remaining balance due upon completion. Direct contact with a sales assistant is available for custom orders. Additional payment options include bank transfers to our Kosovo or Lithuanian accounts (Paysera) or cash payment services like Western Union, MoneyGram, or RIA.
5. Shipping Policy
5.1 Shipping is included in listed prices but excludes customs fees and VAT, which vary by country.
5.2 We ship worldwide via DHL, FedEx, and TNT on weekdays (Monday–Friday), excluding holidays.
5.3 Shipping times range from 2 to 14 business days depending on location, excluding customs delays.
5.4 Customers must provide accurate delivery details; any errors or undeliverable addresses are the customer’s responsibility. Couriers will attempt contact in the event of delivery issues.
5.6 Blini Fashion House disclaims liability for any delivery issues (loss, damage, or delays) caused by third-party shipping providers.
6. Return/Exchange Policy
6.1 Custom-made and altered items are final sale; no returns or exchanges will be accepted.
6.2 Any slight variation in measurements for customized orders is due to the nature of remote fitting without in-person measurements.
6.3 The seller is not responsible for issues after delivery, as all products undergo quality control by our skilled team before shipping.
6.4 Refund Policy:
- Custom-made or altered items cannot be returned or refunded under any circumstances.
- Blini Fashion House is not liable for any issues regarding measurements, fabrics, or color differences.
7. Order Cancellations
7.1 Cancellations are accepted under the following conditions:
- Within 24 hours of payment confirmation: full refund.
- 24–72 hours after payment: 50% refund.
- 72–120 hours after payment: 30% refund.
- Beyond 120 hours after payment: no refund.
7.2 Payment cannot be applied to future orders if a cancellation is made; new payment will be required for any subsequent order.
8. Privacy Policy
8.1 Customer information (name, email, phone number, delivery address) is collected solely for order processing.
8.2 Personal data is stored securely in our database and will not be shared without consent.
8.3 For promotional postings of Customer photos, Blini will request explicit consent.
9. Customs Policy
9.1 Customs fees upon arrival are the customer’s responsibility. Blini is not liable for any such fees.
9.2 Should a Customer refuse customs fees or delivery, return shipping and customs costs will be borne by the Customer.
9.3 Customs processing may cause delivery delays.
9.4 For European Union customers, we abide by the SAA Agreement, which provides customs exemptions for goods produced in Kosovo. Customers outside the EU or DDP (Delivery Duty Paid) countries may consult with a Blini agent for more information.
10. Intellectual Property
The reproduction, distribution, or modification of Blini Fashion House’s exclusive content (trademarks, illustrations, photos, videos, and designs) is prohibited without prior written consent.
11. Amendments to Terms and Conditions
Blini Fashion House reserves the right to amend these terms. Customers will be informed of any updates with at least four weeks' notice before changes take effect.